Refund Policy
This policy applies to VPNQY network acceleration subscriptions and data packages purchased through VPNQY. It explains the refund window, review scope, application method, and refund route. Before submitting an application, check the order status, first payment time, and data usage.
VPNQY reviews applications using order records, service activation records, data usage records, and account status. The review only confirms whether the application meets this policy; users do not need to explain their personal reasons for using the service.
Refund Window and Basic Commitment
You may request a full, no-questions-asked refund within 7 days of your first payment. The refund window starts at the first payment time recorded in the order. You must submit the application through the user panel within that window. First payment means the first completed valid payment made on the account; later renewals or upgrades do not create a new first-payment window.
If the request falls within the refund window and none of the exclusions in this policy apply, no additional reason for use is required. The refund covers the amount actually paid for the relevant order and does not extend to charges outside that order or convert them into other benefits.
Eligible and Ineligible Cases
A first-time monthly subscription or data package purchase may be reviewed under this policy if the application is submitted within the refund window. The account and order details must correspond, the payment must be completed, and there must be no duplicate refund or payment dispute.
The following cases are not eligible for a full, no-questions-asked refund: the request is submitted after the refund window; data usage has exceeded the allowance included in the purchased plan or data package; the account has been restricted or terminated for violating the terms of use; the same order has already been refunded; or the payment is incomplete, reversed, or under dispute with the payment channel.
Data packages remain valid until used and do not expire, but this validity rule does not change the refund review requirements. Monthly subscription data resets each month on the activation date. Any price difference from a mid-term upgrade is converted based on the remaining days; the upgrade itself does not reset the first-payment date.
Application Process and Required Information
Refund applications must be submitted through the ticket portal in the user panel. Include your username, the order record to be refunded, payment method, and proof of payment, and identify the specific order covered by the request. You may give a brief reason, but it will not affect an eligible no-questions-asked refund request.
To protect account and order security, do not submit your account password or full subscription link in a ticket. If the order record cannot be matched to the proof of payment, VPNQY will request the necessary additional information in the same ticket and continue the review after it is provided. Keep the ticket record so you can check the processing status and refund details.
Review and Refund to the Original Payment Method
After the review is complete, eligible amounts will generally be returned through the original payment method. Once the refund is submitted to the payment channel, the actual arrival time depends on that channel’s processing progress; VPNQY makes no separate time guarantee for posting by the payment channel. You can check the original ticket to see whether the refund has been submitted.
After a refund is completed, the subscription service, remaining data, and related access permissions for the order will end. If the original payment method can no longer receive the refund because of a change in channel status, VPNQY will explain the available options in the ticket and continue processing after you confirm the necessary information.
Handling by Payment Method
Alipay and WeChat payments are generally refunded through the original payment records. The final display method is determined by the billing record of the relevant payment channel. When applying, provide proof of payment that can be matched to the order to avoid delays caused by order identification errors.
USDT transactions require on-chain confirmation and cannot be directly reversed like Alipay or WeChat transactions. Applicants must provide the original transaction record as requested in the ticket and confirm the wallet address and network that can receive the refund. An on-chain refund depends on network confirmation; carefully verify the address and network information before submitting it.
Additional Information
Only one refund outcome is processed for each order. Canceling a connection, deleting the client, or stopping use of the service does not constitute a submitted refund application and will not automatically trigger a refund. Eligibility is determined by the ticket submission time and order records.
If a refund request relates to account restrictions, payment disputes, or unusual-order handling under the terms of use, VPNQY will verify it against the relevant records. This policy does not change any other rights users may have under applicable law. If the policy changes, the new version will be published on this page and the last-updated month at the top of the page will be revised.